Frequently Asked Questions

Cash on Delivery is available across all 64 districts in Bangladesh. You place your order online without paying in advance. When the courier delivers the parcel to your door, you inspect the box and pay the total directly to the delivery person.

Inside Dhaka: ৳70, usually within 24–48 hours. Outside Dhaka: ৳130, within 3–5 business days. Orders of ৳4,000 or more ship free.

Yes. Check the parcel condition and seal in front of the courier before handing over the payment.

Our enameled cast iron, tri-ply stainless steel and non-stick pans have magnetic bases for induction cooktops as well as gas burners. Each product page lists its compatible stoves.

We pack glassware and ceramics in bubble wrap and double-walled cartons. If something arrives damaged, send us an unboxing photo on WhatsApp within 24 hours and we will send a free replacement.

Let it cool to room temperature before washing (avoid cold tap water on a hot pot). Use soft sponges with warm soapy water and wooden or silicone utensils, never steel wool or metal spoons.