Returns & Replacements
Clear, straightforward protections for every purchase.
7-Day Return Window
Return any unused item in its original box within 7 calendar days of delivery.
Damage Replacement
Report any transit breakage within 24 hours with photos for a no-charge replacement.
Quick Verification
Our team verifies your claim within 1 business day via WhatsApp or phone.
Eligibility Conditions
- Item must be unwashed, unused, and in the original manufacturer packaging.
- All accessories, parts, manuals, and protective packaging must be present.
- For food storage containers or cookware, items that have been cooked in or exposed to open flames cannot be accepted unless a manufacturing defect is proven.
How to Start a Claim
Send a message to our WhatsApp support at +880 1700-000000 with your order number and clear photos or video of the issue. Our team will schedule a replacement parcel.
